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Subscriber Refunds
Subscriber refund requests should be made directly to the Publisher (Father Nathan Monk) of the subscribed publication, who will issue refunds at their discretion. If you have an issue with your subscription or need assistance, you may contact the Publisher directly here.
(Refunds will only be given by the Publisher if there has been an error in your subscription and not on the basis of a disagreement with the content written by the Publisher)
In the event that a reader has trouble contacting the Publisher, or if the Publisher is unresponsive, please contact our Support team through this form; and Substack will honor the refund request according to (1), (2), (3) of our Refund Policy below as well as other discretionary cases.
1. If a refund request is made within 7 days of payment, Substack will issue a refund.
Any requests made beyond 7 days from payment will be at the discretion of the Publisher.
2. If payment has been made to a dormant publication.
A dormant publication is a publication which has had at least 6 months of inactivity for the annual subscription tier or at least 1 month of inactivity for the monthly subscription tier (from the date of your payment). Inactivity means that the publication has not published any articles.
3. If there has been a service issue.
A service issue is an issue occurring at a technical or server level (i.e., a software bug which creates a delay in the receipt of a publisher’s email). A pro-rata refund, based on the delay and/or extent of the service issue, will be provided.
You may review the full Terms of Service and Privacy Agreement of Substack here.